How Can We Help You?
Access comprehensive support resources, documentation, and direct assistance from our expert team.
Support Resources
Help Centre
Browse our knowledge base for step-by-step guides, tutorials, and answers to frequently asked questions.
View FAQ →Technical Documentation
Detailed technical documentation for developers and IT teams implementing Ajentik solutions.
View Documentation →Video Tutorials
Watch video tutorials on how to use and configure various Ajentik features and integrations.
Watch Tutorials →Implementation Guide
Step-by-step guidance for implementing Ajentik solutions in your healthcare organisation.
View Guide →Contact Support
Choose the support method that works best for you
Email Support
Send us an email with your questions or issues, and our support team will respond promptly.
support@ajentik.ai
Response within 24 hours
Phone Support
Speak directly with our technical support team for urgent issues or complex inquiries.
+65 8193 8194
Monday - Friday, 9am - 6pm SGT
Live Chat
Chat in real-time with our support agents for immediate assistance with your questions.
Available on Dashboard
24/7 for Enterprise clients
Support Ticket
Submit a support ticket for technical issues that require investigation by our engineering team.
Via Client Portal
Tracked and prioritised
Support Policy & SLAs
Standard Support
- Response time: 24 hours
- Support hours: Business hours
- Channels: Email, portal
Premium Support
- Response time: 4 hours
- Support hours: Extended hours
- Channels: Email, phone, chat
Enterprise Support
- Response time: 1 hour
- Support hours: 24/7/365
- Channels: All + dedicated
System Status
All Ajentik platform services are running normally. For real-time status updates, check our status page.
Enterprise Support
Our enterprise clients receive enhanced support options including:
- Dedicated account manager
- Priority issue resolution
- 24/7 support availability
- Custom training sessions
- Quarterly business reviews
Emergency Support
For critical production issues affecting patient care or data security, our emergency response team is available around the clock.
Contact Emergency Support